San Antonio · Leon Valley · Helotes · Universal City · Cibolo · Boerne · New Braunfels
Water damage restoration in San Antonio
Pipe burst, storm water under the door, sewage in the tub or smoke on the ceiling? Call and you will be connected with an independent restoration contractor that works across the San Antonio area.
- Independent local contractors
- Hiring is up to you
- Water, fire and licensed mold work
What happened?
Choose the closest match
- Something leakedAny leak that soaked floors, walls or cabinets: water out, structure dried, materials replaced.
- Standing waterStanding water pulled out, then air movers and dehumidifiers until the readings say dry.
- A pipe burstA pipe split in a freeze or a fitting let go: stop the water, then dry the wall cavities and floors.
- Floodwater came inRising water came in under doors: muddy floors, wet drywall and contaminated contents.
- Sewage backed upToilets or tubs backing up: contaminated water removed, surfaces sanitized, wet materials replaced.
- Roof or ceiling leakStains spreading on the ceiling or wet attic insulation after a storm.
- An appliance leakedWater heater, washer, dishwasher, fridge line or AC drain: find the wet areas and dry them.
- Fire or smokeSoot, smoke odor and the water used to put the fire out.
- I see moldMold after a leak: referrals to firms with a Texas mold remediation license.
Why it happens here
Flash floods, slab floors and the odd hard freeze
San Antonio is a city of about 1.55 million people (Census 2025 estimate), and its water damage has a local pattern. The National Weather Service office for Austin and San Antonio notes that South Central Texas is commonly called Flash Flood Alley, and its forecasters single out flash flooding as the main cause of weather deaths in the region (NWS Austin/San Antonio). In a home without a basement, storm water comes in at floor level, under doors and through the garage.
Freezes come less often, but SAWS still urges customers to wrap pipes in unheated garages and water heater closets and to have a shut-off valve near the meter they can close quickly (SAWS freeze tips).
Where the water came from
Clean, gray or contaminated
Restoration contractors sort water by how dirty it is, because that decides what can be dried and what has to go.
Supply water
A burst supply pipe, a failed ice-maker line or an overflowing sink with clean tap water. Caught early, most materials can be dried in place.
Used household water
Washer and dishwasher discharge, or a toilet overflow without waste. It carries soap, food and some bacteria, so carpet pad often goes and surfaces get cleaned.
Sewage and floodwater
Sewer backups and water that came in from outside. Porous materials it touched are usually removed, and the rest is disinfected before drying.
How the call works
From the phone to a dry house
You call
Dial (210) 750-1322. The call is routed to an independent restoration contractor that takes work in your area.
You describe it
What leaked, where, for how long, and whether sewage or floodwater is involved.
They inspect
The contractor arranges a visit, measures moisture and explains what they recommend and what it will cost.
You decide
Hiring is your choice. If you go ahead, the contract and the work are between you and the contractor.
San Antonio specifics
Six things that are different here
SAWS stops at the meter
SAWS owns the line from the main to the meter; the line from the meter to the house is the customer's (SAWS).
Backups: plumber first
SAWS asks for a licensed plumber to clear your side, then a call to 210-704-SAWS (7297) (SAWS steps).
Drywall patching: no permit
Repairing sheet rock, painting and new flooring are on the city's no-permit list. Plumbing and structural work need permits.
Mold work is licensed
Texas requires a TDLR license for mold assessment and remediation (TDLR).
Flood is a separate policy
Most Texas home policies don't cover flood; most flood policies start after 30 days (TDI).
Flash Flood Alley
The National Weather Service office for Austin and San Antonio says South Central Texas is known by that name (NWS).
Nearby cities
Also taking calls from these cities
Each page lists the local water and sewer provider and where permits come from.
Leon ValleyCity-run water and sewer; the sewer line from your house to the main is yours.ZIP 78238HelotesThe City owns no utilities: SAWS handles water and sewer.ZIP 78023
Universal CityThe City supplies water and sewer; plumbing and roofing work need permits.ZIP 78148CiboloTwo water providers: the City of Cibolo or Green Valley SUD, depending on your address.ZIP 78108BoerneCity utility; it maintains the lines up to the meter and to the cleanout.ZIP 78006, 78015New BraunfelsNew Braunfels Utilities runs water and sewer; drywall patching needs no permit.ZIP 78130, 78132Questions
What people ask before calling
Who answers when I call?
An independent restoration contractor, or its call staff, that takes jobs in your part of the San Antonio area. This site does not answer calls or send anyone itself.
Do I pay anything for the call?
It is an ordinary phone call. If you hire the contractor, you pay the contractor directly, at the price the two of you agree.
What should I have ready?
Your address, what leaked or flooded, which rooms are wet, when it started, and whether you have reported it to your insurer.
Does the contractor work with insurance?
Many restoration contractors are used to documenting jobs for insurers. Your claim is still between you and your insurer. The Texas Department of Insurance has a plain-language home insurance guide.
Do you cover my neighborhood?
Calls are taken from across San Antonio and from Leon Valley, Helotes, Universal City, Cibolo, Boerne and New Braunfels. Tell the contractor your address when you call.
Leak, flood, smoke or mold
Talk it through with a San Antonio restoration contractor
Say where the water came from, which rooms it reached and roughly when it started. The contractor on the line can tell you what an inspection would look at and what they charge for it.
Water where it shouldn't be? Make one call.
The call goes to an independent restoration contractor that takes work in your part of Bexar County or the nearby suburbs.
Call (210) 750-1322Calls may be recorded for quality. How the line is paid: referral disclosure. What is kept: privacy.